Return & Refund Guidelines
Overview

Your Rights to Return or Exchange

Over 15 Years of Trusted Service

Customer Satisfaction


Return & Exchange Guidelines

Return and Refund Policy

When will I get a refund?

Once your item is delivered, you will get a refund within 5–10 business days. In addition, your refund will be sent to the original payment method, and the funds should be in your account within 5–10 business days.

NOTE: Refunds usually take 3 to 5 business days if you paid using PayPal.
If you paid with a credit card, it may take up to 30 days to process, depending on your card provider.

Returning an item for a refund

If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. If you’ve changed your mind and want to send it back, you can email our customer service at sales@novelty-gifts-galore.com

Start a return

To start a return, please find the item you want to send back and locate your order ID from recent purchases, or follow the 4 steps below:

How to Start a Return

Support & Assistance

If you need to return an item, we’ve made the process simple. To get started, please follow the steps outlined below. Should you need any assistance or have any questions, our customer service team is here to help. Just reach out to us at sales@novelty-gifts-galore.com or call us at 07919 174385. We’re committed to providing a smooth and hassle-free return experience.

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Step 1: Locate Your Order Number

Log in to your account or check your order confirmation email to find your Order ID. You’ll need this number to start the return process.

View Our FAQ ❓
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Step 2: Tell Us Why You’re Returning

When contacting us, please include the reason for your return this helps us process it quickly and efficiently.

View Our FAQ ❓
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Step 3: Take Photos of Any Damage

If your item is damaged, broken, or faulty, take clear photos showing any scratches or defects to include with your return request.

View Our FAQ ❓
Return and Refund Policy

Step 4: Wait for a Response from Our Team

Our sales team will get in touch within a few days to assist you and guide you through the return process.

View Our FAQ ❓

📦 Return & Exchange Request Form



    You can upload multiple files (photos, documents, PDFs, etc.).


    If you have more images to upload, feel free to email them to us at

    sales@novelty-gifts-galore.com
     and we’ll handle the rest!



    View our Return & Exchange Policy

    🎥 How to Package Your Return Video Steps

    Step 1: Gather everything

     🧴 Find the item(s) you want to return
     📦 Include original packaging or inserts
     ✨ Make sure the item is clean and unused

     

    Step 2: Secure the item inside a box

     📦 Use a sturdy cardboard box
     🧻 Add padding like bubble wrap or paper
     📏 Check the item fits snugly inside

    Step 3: Seal the box tightly

     📐 Close the flaps properly
     📎 Use strong packing tape on all openings
     🤔 Gently shake to test it’s sealed tight

    Step 4: Attach your return label & post

     🏷️ Stick the return label clearly on top
     🚫 Cover or remove any old labels
     📬 Drop it off at a post office or return point

    ❓ Frequently Asked Questions (FAQ)

    We offer a hassle-free return policy. You can return most items within 30 days of receiving your order for a full refund or exchange. Items must be unused and in their original condition. 🛍️

    To return an item, simply contact us via email or our customer support page with your order number. We will guide you through the return process and provide you with a return shipping label (if applicable). 📧

    To return an item, simply contact us via email or our customer support page with your order number. We will guide you through the return process and provide you with a return shipping label (if applicable). 📧

    Yes! If you’d like to exchange an item for a different size, colour, or model, simply let us know and we’ll help arrange the exchange. 🔄

    If your item is damaged or defective, please contact us immediately within 7 days of receipt. We will arrange for a return and send you a replacement or issue a refund. ⚠️

    Once we receive your returned item, we will process your refund or exchange within 5-7 business days. You’ll receive a confirmation email once your return has been completed. ⏳

    Sale and discounted items can be returned if they meet the return requirements (unused and in original condition). Please note that some final sale items may not be eligible for return. 🔖

    We’re sorry for the mistake! If you received the wrong item, please contact us as soon as possible. We will arrange for a return and send you the correct item at no extra cost. 📦

    Unfortunately, returns after 30 days from the date of purchase are not accepted unless the item is defective or damaged upon arrival. 🗓️

    Refunds will be issued to the original payment method. It may take 5-10 business days for the refund to appear in your account, depending on your bank or payment provider. 💳

    Yes, please return the item with its original packaging, including any tags or labels. This helps us process the return more efficiently. 📦

    Orders can only be cancelled if they have not been processed or dispatched yet. Please contact us as soon as possible if you need to cancel your order, and we will try our best to accommodate you. ✖️

    If you don’t have your receipt or order confirmation, please contact us with your name and shipping address. We’ll do our best to locate your order in our system. 📝

    Once we process your return, you will receive a confirmation email indicating that your return has been approved, along with details on the refund or exchange. ✔️

    For hygiene and safety reasons, we cannot accept returns on products that have been used or opened unless they are faulty. Please check the product descriptions carefully before purchasing. 🚫

    What happens after you’ve started a return?

    The sales team has 3 business days to get back to you. You can monitor the progress by checking your email.

    You will receive updates from sales@novelty-gifts-galore.com

    The sales team’s response depends on the reason for your return:

    • Accept a return request or offer a full refund – the customer will have to return the product in the same condition in which it was received. You will receive a full refund including the original postage cost ONLY IF THE ITEM ARRIVED BROKEN, NOT FOR CHANGE-OF-MIND RETURNS.

    • Offer you a partial refund and let you keep the item.

    Cancelling a request

    If you want to cancel your return, please email sales@novelty-gifts-galore.com with your Order ID, and one of the sales representatives will contact you.

    Misuse of returns

    Activities that are not allowed include:

    • Opening duplicate requests

    • Filing a chargeback after receiving a refund

    • Falsely claiming an item was not as described

    • Returning an item other than the original item received

    • Using or damaging an item and then returning it