VANUODA Mermaid Coffee Mug - Ceramic Cup with Mermaid Tail Handle - Gifts for Women Wife Mum Her Grandma Girls Teacher Friends, Personalised Christmas Birthday Mother's Day Present (Pink)

When will I get a refund?

Once your item is delivered you will get a refund within 5 - 10 business days. In addition, your refund will be sent to the original payment method and the funds should be in your account available within 5-10 business days.

• NOTE: refunds usually take 3 to 5 business days if you paid using PayPal.

  If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. 

Return an item for a refund

If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. If you've changed your mind and want to send it back, you can email our customer service at sales@novelty-gifts-galore.com

Start a return

To start a return, please find the item you want to send back and find your order ID from recent purchases, or follow the steps below:

1. Find your order number via my account or the email sent when you made your order.
2. When contacting us please state your reason for the return.
3. If the item arrived damaged, broken, or faulty, kindly take pictures of the product showing any scratches or defects.
4. Our sales team will contact you and will help with your query.

What happens after you've started a return?

The sales team has 3 business days to get back to you. You can monitor the progress by checking your email and receiving an email from sales@novelty-gifts-galore.com

The sales team responds depends on the reason for your return.                                

• Accept a return request or offer a full refund – the customer will have to return the product in the same condition which it was received, and you will receive a full refund including the original postage cost ONLY IF THE ITEM ARRIVED BROKEN NOT FOR RETURNS.
• Offer you a partial refund and let you keep the item.

Cancelling a request

If you want to cancel your return please email sales@novelty-gifts-galore.com with your Order ID and one of the sales representatives will get back to you.

Misuse of returns 

Activity that is not allowed includes:

• Opening duplicates requests.
• Filing a chargeback after receiving a refund.
• Falsely claiming an item was not as described.
• Returning an item other than the original item received.
• Using or damaging and item and then returning it.

1. Terms

By accessing the website at https://novelty-gifts-galore.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use Licence

Permission is granted to temporarily download one copy of the materials (information or software) on Novelty Gifts Galore website for personal, non-commercial transitory viewing only. This is the grant of a licence, not a transfer of title, and under this licence

you may not:

• modify or copy the materials;
• use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
• Attempt to decompile or reverse engineer any software contained on Novelty Gifts Galore website;
• remove any copyright or other proprietary notations from the materials; or
• transfer the materials to another person or "mirror" the materials on any other server.

This licence shall automatically terminate if you violate any of these restrictions and may be terminated by Novelty Gifts Galore at any time. Upon terminating your viewing of these materials or upon the termination of this licence, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

a. The materials on Novelty Gifts Galore website are provided on an 'as is' basis. Novelty Gifts Galore makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

b.Further, Novelty Gifts Galore does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Novelty Gifts Galore or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Novelty Gifts Galore website, even if Novelty Gifts Galore or a Novelty Gifts Galore authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on Novelty Gifts Galore website could include technical, typographical, or photographic errors. Novelty Gifts Galore does not warrant that any of the materials on its website are accurate, complete or current. Novelty Gifts Galore may make changes to the materials contained on its website at any time without notice. However Novelty Gifts Galore does not make any commitment to update the materials.

6. Links

Novelty Gifts Galore has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Novelty Gifts Galore of the site. Use of any such linked website is at the user's own risk.

7. Modifications

Novelty Gifts Galore may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of London and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.